PRE-OREDER TERMS AND CONDITIONS
Last Updated 23 January 2025
 
· Payment Requirement. Full Payment is mandatory when placing pre-order.
· Transaction Finality: All pre-order/made-to-order transactions are considered final. Change of mind request for such items will not be entertained. Normal warranty conditions apply (Please read our warranty Policy found on our page).
· Lead time: Our lead time of 6-14 weeks is contingent upon item production time and availability and is subject to potential changes. Unforeseen shipping delays may occur and are beyond our control. More information below.
· Colour Variation: Colours may appear differently in person, and such variations are not grounds for a refund. We encourage appointments and can provide swatches to mitigate any potential confusion.

Please review these terms thoroughly before proceeding with your pre-order. If you have any questions or concerns, feel free to reach out to us.

PRE-ORDER LEAD TIMES

Our general lead time of 6-14 weeks is contingent upon item production time and availability and us subject to potential changes. 

Our general lead time is based the below:
· 8-14 weeks: The Chillio Machine (Slushie Machine) is considered a Medium product. 

SHIPPING DELAYS

While pre-orders typically arrive at our warehouse within 6-14 weeks, unforeseen delays, such as issues at local and international ports, weather conditions, industrial actions, strikes, national holidays, and other uncontrollable circumstances, may extend the lead time. While we strive to provide accurate estimates, these are best regarded as approximations and refunds, discounts and store credits will not be issues due to delays. Your understanding in such instances in appreciated.

SPLIT DELIVERY FEES

 Our delivery partners calculate shipping fees based on various factors, including item weight, size and other considerations. For this reason, we typically ship pre-orders together once all items in the order are ready for dispatch.

If you choose to opt for a split delivery and have in-stock or available items dispatched earlier, additional charges may apply. We-re happy to accommodate such requests, but we recommend contacting our customer service team at admin@chillbrew.net or using our online portal for a delivery quote. They'll guide you through the process via email and ensure your items are dispatched promptly.

KEEPING YOU UPDATED

Throughout your pre-order period, we'll provide timely updates based on your chosen shipping method, ensuring you stay informed about the status of your items.

Order Placement:

 · Upon placing your order, a generic confirmation receipt will be sent to our customers who have purchased a pre-order.
· Another pre-order notification will follow, detailing the lead time and process.
· If requested or engaged in email correspondence, a formal invoice for your records will also be provided.

Mid Process Update (3-8 weeks later):

· Depending on the type of items pre-ordered, a second update will be sent, indicating that your items have been 'loaded' onto a container and are now within 3-6 weeks of fulfilment.
· Occasionally, items are delayed at this stage. If we realise your items are going to be on an alternative shipment, we will send you a subsequent email keeping you informed.

Warehouse Readiness and Dispatch:

· Subsequently, you will receive an update notifying you that your item are in our warehouse and ready for dispatch.

Order fulfilment:

 · Once your order has been shipped, you will receive shipping confirmation and tracking details.
· Once your order has been shipped a final confirmation will be sent indicating that your order has been successfully fulfilled.

PRE-ORDER RETURNS

All pre-orders are categorised as custom-made foods, as these items are specifically ordered based on your purchase. Consequently, certain items may be non-refundable. However, it's important to note that this does not negate your rights under the Australian Consumer Law (ACL). You may still be entitled to warranties or guarantees regarding product description, fitness for purpose, and quality. For additional details, please consult the Australian Consumer Law Rights applicable to consumers. You can view more information on our general Returns Policy found on our page.

PRE-ORDER CANCELLATIONS AND REFUNDS

 · All pre-orders are treated as custom orders, and cancelling a pre-order results in the forfeiture of all funds paid, including both the full order amount and deposit (if option is available at purchase), with the higher amount retained.
· Pre-orders can be placed on our website. By completing the full payment, the customer agrees to the Terms and Conditions outlined on this page and other relevant T&C pages.

QUESTIONS 

If you have any questions concerning our return policy, please contact us at:

admin@chillbrew.net